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Customer Service FAQs

We were unable to receive authorization. Please check the billing name & address, expiration date, CVV number, and if the credit card is incomplete or incorrect. Once updated, please try to complete your order again. If you continue to have problems, please contact us. For insufficient funds, please contact the credit card issuing bank.

Human Kinetics is open Monday through Friday. Listed below are the hours of operation for each office.

United States: 7:00 am to 5:00 pm CST
UK and Europe: 8:30 am to 5:00 pm GMT
Canada: 8:00 am to 5:00 pm EST
Australia: 8:00 am to 5:00 pm ACST

Orders from US Business/Institutional accounts with a tax exempt certificate must be placed by phone: 800-747-4457, fax: 217-351-1549, or email.