Health Fitness Management-2nd Edition
BookHealth Fitness Management, Second Edition, provides an in-depth picture of the varied and rewarding role of the health and fitness club manager. With contributions from leading experts in the fitness industry, several new chapters, a more practical emphasis, enhanced features, and the addition of instructor resources, this second edition is the most authoritative and field-tested guide to management success.
Whether soothing disgruntled members, ensuring club safety and profitability, or motivating staff to perform at their best, health and fitness club managers require the right mix of skills and flexibility to support the success and continued growth of their clubs. Both aspiring and practicing club managers can rely on Health Fitness Management to help them acquire and improve their management skills across all areas:
- Human resources: Understand the importance of organizational development and the payoffs of thoughtful staff recruitment, training, development, retention, and compensation.
- Sales and marketing: Discover new ways to attract and retain members and increase profitability with the right mix of products and services.
- Financial management: Learn how to read financial statements and understand and control the risks associated with running a fitness club.
- Facility maintenance: Implement systems to ensure the upkeep and safety of the facility and its equipment.
- Program evaluation: Determine the “fitness level” of the club and its programs, capitalize on strengths, and find solutions to improve weak areas.
- Industry perspective: Understand the history of health and fitness management, its present status, and future trends.
Health Fitness Management, Second Edition, has been fully updated and organized for maximum retention and easy reference. Each chapter begins with "Tales From the Trenches," a real-life example that clearly illustrates the chapter’s theoretical focus. "The Bottom Line" segments sum up the key points of the chapters in an applied context so readers can see exactly how the information is applied on the job. Learning objectives, key terms, and a list of references and recommended reading round out each chapter to make the material even more comprehensive to students, and a new instructor guide and test package make the text ideal for instructors teaching a course. Practitioners will find the added bonus of many time-saving reproducible forms, including a sample membership agreement, an equipment maintenance form, and a guest registration and exercise waiver.
Written by industry experts with more than 300 combined years of experience, Health Fitness Management, Second Edition, is the fundamental resource for the management and operation of health and fitness facilities and programs. Enhanced with practical scenarios and applied knowledge, it provides a solid foundation for students preparing for a management career in the health and fitness industry and serves as an essential reference for professionals already enjoying the challenges and opportunities of club management.
A text for upper-undergraduate-level students in exercise science or business programs, or graduate-level students taking fitness management courses. Also a professional reference for anyone interested in managing a health and fitness facility.
Table of ContentsContributors
Introducing the Health and Fitness Industry
Part I. Human Resources
Chapter 1. Recognizing the Importance of Leaders and Managers
Chapter 2. Understanding Organizational Design
Chapter 3. Recruiting the Best Staff for Your Facility
Chapter 4. Training and Developing Staff
Chapter 5. Managing Staff Performance
Chapter 6. Compensating Your Employees
Part II. Member Recruitment, Retention, and Profitability
Chapter 7. Marketing Your Facility
Chapter 8. Increasing Sales
Chapter 9. Focusing on Customer Service
Chapter 10. Retaining Members Through Program Management
Chapter 11. Generating Revenue Through Profit Centers
Part III. Operations and Facility Management
Chapter 12. Understanding Financial Management
Chapter 13. Addressing Health and Safety Issues
Mike Greenwood and Anthony Abbott
Chapter 14. Maintaining Your Facility
Anthony Abbott and Mike Greenwood
Chapter 15. Choosing the Right Equipment
Chapter 16. Understanding Legal Issues
Part IV. Evaluations and Future Trends
Chapter 17. Evaluating Your Operation
Chapter 18. Looking Toward the Future
About the Editor
About the Editor
Mike Bates is the owner of Refine Fitness Studio located in Windsor, Ontario. Bates has worked in a variety of positions in the fitness industry, including sales, front desk, personal training, and management. He was recognized as one of the top sales managers and for achieving one of the highest retention levels at Good Life Fitness in Canada. Bates is also a lecturer at the University of Windsor, teaching courses in sport management, human resource management, and strength and conditioning. He coordinates and teaches personal training and sports conditioning certification courses in Windsor and is a regular speaker at IHRSA, Can-Fit-Pro, and Club Industry. He was also the Managing Director of Human Kinetics Canada from 1999-2007. Bates holds a BHK and an MBA from the University of Windsor.
ExcerptsFocusing On Customer Service: A Case Study
Mistakes To Avoid When Making The Membership Phone Sale
Twelve Tips For Fitness Facility Expense Management
All ancillaries are FREE to course adopters and can be found at www.HumanKinetics.com/HealthFitnessManagement.
In the instructor guide, you will find a sample course syllabus as well as a summary for each chapter.
The test package, created with Respondus 2.0, includes a bank of over 300 multiple-choice questions. With Respondus LE, a free version of the Respondus software, instructors can create print versions of their own tests by selecting from the question pool; create, store and retrieve their own questions; select their own test forms and save them for later editing or printing; or export the tests into a word processing program.