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Leisure Services Management 2nd Edition PDF With Web Study Guide

Leisure Services Management 2nd Edition PDF With Web Study Guide


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    Leisure Services Management, Second Edition, prepares students for the challenges they’ll face as entry- to mid-level recreation and leisure managers. The book outlines the essential knowledge and skills that successful managers need to have and helps students build those competencies by encouraging them to think as managers. The text’s activities, projects, and examples help students connect the competencies to real-world situations.

    Leisure Services Management begins by presenting a firm foundation of competency-based management. Students will learn what management is, what the manager’s role is, and how their work affects their agency and their customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication, and evaluation. Throughout the text, students will be encouraged to apply their own experiences to the concepts being discussed to deepen their understanding of the profession.

    For each chapter, the authors provide experiential learning activities that simulate real on-the-job situations. Each of these activities asks students to assume one of the many roles of a new manager. They’ll learn to deal with day-to-day management activities by completing work assignments and projects similar to those they’ll assume as a manager. The activities will help students develop the competencies they’ll need in order to meet the challenges of this evolving field.

    New to this edition of Leisure Services Management are the following student-friendly features:
    • Updated sidebars in which professionals in the field offer early career advice for future managers
    • Real examples from all three sectors—public, nonprofit, and commercial—giving a broad perspective of parks and recreation, tourism, sport, therapeutic recreation, and outdoor recreation
    • International perspectives and examples, encouraging students to think globally
    • Information about the exam for becoming a Certified Park and Recreation Professional (CPRP)
    The text also includes a web study guide, which includes links to sample forms from the actual files of leisure managers to assist students in understanding and using important management tools. With an overview of key concepts by chapter, detailed case studies, a glossary, and a competency scorecard, the web study guide will help students build their knowledge of the content area, apply the information learned to their current work environment or a future internship, and prepare for future certifications.

    The competency-driven approach of Leisure Services Management, Second Edition, assists readers in gaining the knowledge and practicing the skills needed to begin a career in leisure management. Bolstered by the practical information in this text, new managers can contribute to the success of their organization as they enjoy the challenges and rewards of their new position.


    Upper undergraduate-level text for recreation and leisure management courses. Reference for recreation and leisure professors and professionals interested in a competency-based management approach.

    Table of Contents

    Chapter 1. Competency-Based Management and Leadership
    What Is Management?
    Leadership Theories
    Management Theories
    Management Trends
    Our Competency-Based Approach
    Chapter 2. Leisure Services Managers
    Levels and Functions of Managers
    Resources to Manage
    Career Progression of Managers
    Management Drivers
    Efficiency and Effectiveness
    Critical Management Issues
    Chapter 3. Legal Foundations for Managers
    Current Legal Issues and Trends
    Civil and Criminal Law
    Risk Management
    Legal Issues in Employment
    Chapter 4. Organizational Structure
    Three Sectors
    Organizational Structure, Design, and Culture
    Working With Boards
    Form of Government and Organizational Structure and Design
    Chapter 5. Coordination of Resources, Programs, and Services
    Internal Organizational Coordination
    External Organizational Coordination
    Chapter 6. Planning and Decision Making
    Problem Solving and Decision Making
    Ethical Decision Making
    Chapter 7. Marketing and Public Relations
    Definition and History of Marketing
    Market Segmentation and Target Marketing
    Marketing Mix
    Social Media
    Chapter 8. Communications and Customers
    Functions of Communication
    Communication Process
    Communication Breakdowns
    Strategic Approach to Communication
    Internal Communication
    External Communication
    Chapter 9. Personnel Procedures and Practices
    Human Resources Perspectives
    Personnel Planning
    Personnel Processes
    Managing Volunteers
    Chapter 10. Motivation, Rewards, and Discipline
    Employee Engagement and Development
    Employee Recognition
    Rewarding Volunteers
    Rewarding Yourself
    Chapter 11. Sources and Methods of Financing
    Sources of Revenue
    Pricing Trends and Issues
    Chapter 12. Budgets and Financial Cost Analysis
    Defining Budgets
    Budget Cycle
    Cutback Management
    Types of Budgets
    Approaches to Budgeting
    Budget Implementation
    Financial Analysis and Reporting
    Chapter 13. Evaluation
    Why Evaluate?
    Performance Measurement
    How to Evaluate
    Selecting Evaluation Participants
    Best Practices and Benchmarking
    Appendix A. Certified Park and Recreation Professional (CPRP) Competencies
    Appendix B. One-Page Strategic Plan, City of Fairfax, Virginia
    About the Authors

    About the Author

    Amy R. Hurd, PhD, is an associate professor in the School of Kinesiology and Recreation at Illinois State University in Normal, where she teaches graduate and undergraduate courses in leisure management and marketing. Hurd received her PhD in leisure behavior from Indiana University in 2001. Her research interests focus on management in parks and recreation with specific regard to management competencies.

    Hurd has worked in public-sector parks and recreation as a marketing director for the Champaign Park District in Champaign, Illinois. She has also served on the National Recreation and Park Association's American Park and Recreation Society board.

    In her free time, Hurd enjoys biking, kayaking, and hiking. She lives in Normal, Illinois.

    Robert J. Barcelona, PhD, is an assistant professor in the department of parks, recreation, and tourism management at Clemson University and teaches courses in the youth development leadership program.

    Barcelona received his doctorate from Indiana University after working professionally in the field of campus recreation, specifically in intramural sports and sport club administration. He has also worked with numerous recreation and sport organizations in both programming and research efforts. Barcelona's research centers on the management of leisure services, particularly recreational sport management and youth development.

    His interests lie in three areas: competencies and training needs of recreation professionals and volunteers, organizational partnerships, and community needs and participation patterns in sport and recreation. Barcelona is interested in research that bridges the gap between theory and practice, and he has been involved in efforts to enhance both academic and professional development in recreation and sport management. His research has been published in several refereed, professional journals, and he is the author of several book chapters related to recreation and sport management.

    Barcelona has presented locally, regionally, and nationally for associations such as the National Intramural-Recreational Sports Association, the North American Society for Sport Management, the Sport Marketing Association, and the National Recreation and Parks Association.

    John T. Meldrum, PhD, is an assistant professor in the School of Exercise Science, Physical and Health Education at the University of Victoria in British Columbia, Canada. Meldrum received his MBA in management (1995) from the University of Manitoba in Winnipeg, Canada and his doctoral degree in recreation and leisure studies (2007) from the University of Waterloo in Ontario, Canada. His research centers on commitment in leisure service organizations, particularly seasonal or contingent employees and their impact on those organizations.

    Meldrum has worked in sport and recreation settings for over a decade. Before beginning his career in academia, he was the CEO of a nonprofit organization and a consultant to recreation agencies. He is a member of the National Park and Recreation Association and the Canadian Park and Recreation Association.

    Meldrum and his wife, Mary, live in Victoria. In his free time, Meldrum enjoys cycling, playing tennis, and visiting local markets.


    All ancillaries are free to course adopters and available at

    Instructor guide. Includes a sample course syllabus, chapter outlines, learning objectives, the activities and case studies from the web study guide, and an introductory activity for the competency scorecard.

    Test package. Contains a bank of over 270 ready-made test questions—in multiple-choice, fill-in-the-blank, true-or-false, essay, and short-answer formats—covering the content from all chapters.

    Chapter quizzes. Quizzes with questions directly linked to the chapter objectives can be taken electronically and submitted to the instructor for grading.

    Presentation package. Includes more than 300 PowerPoint slides of text, artwork, and tables from the book that can be used for class discussion and presentation. The slides in the presentation package can be used directly within PowerPoint or printed to make transparencies or handouts for distribution to students. Instructors can easily add, modify, and rearrange the order of the slides.

    The presentation package is also available for purchase • ISBN 978-1-4925-7060-8

    Web study guide. Includes the competencies tested in the Certified Park and Recreation Professional (CPRP) exam to help learners better understand what will be expected of them. The web study guide also provides a competency scorecard, key concepts by chapter, undergraduate- and graduate-level case studies for each chapter, links to websites, and links to sample forms that are typical of the documents learners will encounter in their future jobs.

    The web study guide is also available for purchase separately • ISBN 978-1-4925-7061-5